FAQ

Where We Are Based

Small Dogs Academy is based in Sydney, Australia and our lead Dog Trainer is based in Florida, United States.

Shipping

Small Dogs Academy partners with global merchants in order to provide you the best prices and high quality products.

Your order is shipped from China and/or United States depending on the product via fast shipping methods. 

We ship to countries such as US, UK, CA, AUS and NZ within 6-12 working days. Normally half of the time if compare to most online shop selling similar products.

Tracking

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation!

Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

Returns

No worries! Contact us right away at contact@smalldogsacademy.com and we'll help guide you through the process.